The objective of this
study is to compare the performance of players in the Indian aviation industry.
The performance indicators for aviation service providers considered in the
study include market share, operational efficiency, punctuality, reliability,
and customer satisfaction. The study uses the multi-criteria decision models
Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) and
Analytic Hierarchy Process (AHP) to benchmark performance in the Indian
aviation industry. The sample selected for the study comprise the top seven
aviation service providers, viz. Indigo Airlines, Jet Airways, Air India, Spice
Jet, Go Air, Air Asia, and Vistara. The results of the analysis would enable
the aviation service providers to identify their strengths and weaknesses, and
take appropriate steps to improve their performance.
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